Privacy Policy

1. Introduction

This Privacy Policy explains how SoulFaucet ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and services at soulfaucet.com.

2. Information We Collect

2.1 Account Information

• Username
• Email address (used for account verification, communication, and security features such as 2FA)
• Password (securely hashed, never stored in plain text)

2.2 Wallet & Transaction Information

• Deposit and withdrawal details (including wallet addresses or account IDs for payment providers)
• Transaction history for record-keeping and fraud prevention

2.3 Technical & Security Information

• IP address
• Browser and device information
• Login history and session details
• Captcha and anti-fraud verification data

2.4 Cookies & Tracking Data

We use cookies and similar tracking technologies to manage user sessions, improve security, and analyze platform usage. More details are provided in the "Cookies & Tracking Technologies" section below.

3. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account
• To verify identity and prevent fraud, abuse, or multiple account creation
• To process deposits, withdrawals, and rewards
• To provide customer support and respond to inquiries
• To improve our website, features, and user experience
• To send important account notifications such as login alerts, withdrawal confirmations, and security warnings

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance security, maintain sessions, and improve user experience on our platform. Cookies are small files stored on your device that allow us to recognize your browser and remember certain information.

Types of Cookies We Use

• Essential Cookies: Required for login, authentication, and core platform functionality.
• Security Cookies: Used for anti-fraud checks, captcha validation, and abuse prevention.
• Analytics Cookies: Help us understand user behavior and improve performance (e.g., Google Analytics, Microsoft Clarity).
• Advertising Cookies: Used by external ad networks to display relevant ads and track performance.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. However, we may share certain data with trusted third-party service providers when necessary to provide our services:

• Payment Providers: To process deposits and withdrawals, we may share wallet addresses, transaction details, and user IDs.
• Security & Anti-Fraud Services: To detect and prevent abuse, we may share IP addresses, device/browser fingerprints, and related security data.
• Analytics Providers: We may share anonymous usage data with tools like Google Analytics or Microsoft Clarity to improve our platform.

All third parties are required to handle your information securely and only use it for the specific services they provide to us.

6. Security of Your Data

We take the security of your information seriously and implement industry-standard measures to protect it. These include:

• Secure password hashing (never stored in plain text)
• Two-factor authentication (2FA) for additional account protection
• Encryption for sensitive data transfers
• Logging of IP addresses and browser/device details for fraud detection
• Regular monitoring and anti-bot protection systems

7. Data Retention

We retain your account information for as long as your account remains active. If you request account deletion, we will remove your data to the extent possible, except where retention is required for fraud prevention, legal compliance, or enforcement of platform rules.

Retention Categories

• Active Accounts: Basic account data (username, email, wallet address, IP logs) is stored for account functionality.
• Suspended/Banned Accounts: We may retain identifiers such as email addresses, wallet addresses, and IPs in order to prevent re-registration and abuse.
• Backups & Logs: Certain data may remain in secure system backups for a limited period before being purged.

8. Your Rights & Choices

While we do not provide automated tools to export or delete your data, you may contact us directly to request the following:

• Access: Request a copy of the information we hold about you.
• Correction: Request corrections to inaccurate or outdated data.
• Deletion: Request deletion of your account data, subject to fraud-prevention and compliance limitations.
• Objection: Object to how we process your data in certain circumstances.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a user is under 18, their account may be restricted or terminated, and any associated data will be removed to the extent possible.

Parents or guardians who believe their child has provided us with personal information should contact us immediately through the channels provided below.

10. International Users

Our services are operated from Asia. If you access or use our platform from outside this region, you acknowledge that your information may be transferred, stored, and processed in countries that may not provide the same level of data protection as your home jurisdiction.

By using our services, you consent to such transfers in accordance with this Privacy Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will also endeavor to notify you via email or through a prominent notice on our Service prior to the change becoming effective.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us through one of the following official channels:

• Support Ticket System: Available through your account dashboard
• Official Telegram Group: https://t.me/SoulFaucet
• Email: privacy@soulfaucet.com